Grand Hyatt Bali

We had an Ocean View room with Club access and stayed 18 days. The beach is excellent - by far the best in Nusa Dua in terms of loungers, space and privacy and is cleaned regularly by the hotel staff. The hotel grounds are beautifully landscaped and well kept. We used the Club area for breakfast and for drinks and canapes in the evening - always an enjoyable experience. A special thanks to Suriya for his excellent service in the Club. Without exception the hotel staff were very pleasant and attentive. The Dial '0' service from the room accessing all hotel functions worked very well.

First of all, the location - it's really beautiful, the ocean, the view, the state of peace and rest.... Staff - extremely friendly. Cleaning - very clean both in the apartment and inside the resort, the staff who cleaned the apartment - very "insistent" - we thank them, and in general all the staff with whom we had contact - very kind and professional. We spent Christmas and New Year's Eve at the Grand Hayatt - we understand that for them these holidays didn't have much content... but they made an effort. As a summary of 15 days spent in the resort - I could not say that it was something extraordinary, but I would have no reason to criticize.

Stayed at the room with Club access. Had access to the Grand club restaurant which had daily tapas style snacks from 5-7pm which became our dinner as it filled the whole family. Also had free drinks 24hrs. The hotel had many pools, we only used the main and rock pools. There was an abundance of staff, very polite and helpful. Theres a regular buggy cart that goes up and down the same route, and if lucky you can hop on a ride. The hotel is massive, was like 6 minute walk from my room to lobby. Room was nice, with balcony over looking coconut trees and big pond that had loads of ducks. Was nice to sit and watch them. Both kids slept in the fixed sofa bed. Easy access to the beach and a big complex called Bali Collection that had loads of food shops and shops which had a nice atmosphere with livel music every night. The beach receeds by about 1km (after 3pm) so do all your beach fun activities during high tide times (probably mid day).

Great location and definitely felt safe and secure as a solo traveller. Grounds and gardens are beautiful. Lots of water features and greenery. Huge.

Loved the friendliness of the staff, the large size of the resort is what we were looking for. Breakfasts were delicious with such a variety every day. That foyer! To die for, such an entrance and the closeness to Balin Collection being walking distance was perfect with kids